Frequently Asked Questions

NPCDICE ships worldwide. Depending on the product, an item may ship from our U.S. warehouse or through our global supply network. The product page or your order confirmation lists the shipping origin and estimated delivery window for each item. See our Shipping Policy.

Delivery estimates vary by product, destination, and carrier. Check the product page and your order confirmation for the estimate that applies to your item. Custom and personalized products need additional production time; processing times are listed on the relevant product page. Delivery dates are estimates, not guarantees, and carrier or customs delays can occur.

Email service@npcdice.com with your order number and we’ll help with tracking or other order questions. We aim to respond to email inquiries within 24 hours.

Contact us as soon as possible with your order number and requested change. Once an order has been accepted, we may be unable to accommodate a cancellation or change. See our Terms of Service.

For a standard return or exchange, contact us within 14 days after delivery. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase. Email service@npcdice.com with your order number and the item, then wait for our return instructions before sending anything back. Read the full Refund Policy.

Please inspect your order when it arrives. If something is damaged, defective, or incorrect, email us as soon as possible with your order number and photos if available. We’ll review the issue and arrange an appropriate resolution in line with applicable law.

After we receive and inspect a standard return, we’ll let you know whether the refund is approved. We aim to process approved standard-return refunds within 10 business days. Your payment provider may take additional time to post the funds. If more than 15 business days have passed since approval, contact us.

For standard returns, customers are responsible for return shipping unless the item is damaged, defective, or incorrect, or applicable law says otherwise. Where permitted by law, a 10% restocking fee applies to an approved standard-return refund. It does not apply to an EU statutory withdrawal. The Refund Policy explains the details and exceptions.

Custom, made-to-order, and personalized products may not qualify for a standard change-of-mind return or exchange. This does not affect your rights if an item is damaged, defective, or incorrect. If you’re unsure about an item, contact us before purchasing. The Refund Policy covers applicable exceptions.

Check each product page for its materials, dimensions, and what is included. You can start with our Dice collection or browse Tabletop Gear. If a product detail you need is missing, ask us before you order.

Colors and product appearance can vary with your screen, device, and settings, so an item may look a little different in person. Please use the product description for the details that matter, and contact us if you need help choosing.

Yes. NPCDICE welcomes questions about custom dice and tabletop projects, wholesale, events, and collaborations. Tell us about your game or event, the idea you have in mind, and your timeline through our contact page or by emailing service@npcdice.com. We’ll help you find the right next step; production options and timing depend on the project and product.

We aim to respond to all email inquiries within 24 hours. For order questions, include your order number so we can help faster.